DIPLOMA IN HOTEL MANAGEMENT IN RAWALPINDI

Description

Introduction

The Hotel Management Diploma combines hands on hospitality courses, including rooms division, reception, and restaurant operations, with basic hotel management courses. With the hotel management diploma, students can begin with entry level positions in hospitality businesses.

Hotel management is a globally accepted professional career field and academic field of study. Degree programs such as hospitality management studies a business degree, and/or certification programs formally prepare hotel managers for industry practice. Most hotel establishments consist of a General Manager who serves as the head executive often referred to as the Hotel Manager department heads who oversee various departments within a hotel, middle managers, administrative staff, and line-level supervisors. The organizational chart and volume of job positions and hierarchy varies by hotel size, function, and is often determined by hotel ownership and managing companies.

Hotel Management Course in Rawalpindi

The Diploma in Hotel Management is for people who want to get a competitive edge and significantly increase their work opportunities. The course content gradually introduces every major fundamental element of hotel management, instilling advanced-level abilities, confidence, and industry-specific understanding with no prior experience or expertise required.

Hotel Management Course content

Introduction

The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy

Organisation of the Hotel Workplace

Organisation, The Nature and Purpose of Organisation, The Mechanistic View of Organisation, The Human Relations View of Organisation, The Systems Approach to Organisation, Organisation Structure, The Informal Structure, Hotel Organisation

Staff Management in Hotels

Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure

Control Systems

Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilisation Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organisation and Methods

Front Desk Management (Reception)

The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc

Servicing Rooms and General Cleaning

Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organisation

Building and Facility Management

Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms

Activities Management

Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism

Food Service

Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints