- September 28, 2023
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Office Management and Administrator Course Rawalpindi 03035530865- 03219606785 IPATS
Course Outline
Below is the course outline and the modules that would be covered during the Office Administration and Management Training Course:
Module 1: Role of an Office Management and Administrator
•Understanding Your Organizational structure
•Organizing the Organization: Smart techniques
•Competencies to be a successful Administrator
•Identifying your job role and your value
•Managing Processes and managing people
•Team Management
Module 2: Developing an Effective Office Management System
•Tips and Techniques as an office administrator
•Creating a process flow for different tasks
•Creating schedules and To-Do Lists
•Effectively using Outlook, schedulers, planners
•An ideal office management system
•Framework for an idea Office Management
•Making things easy as an Administrator
Module 3: Becoming a ‘Star Administrator’ in Office
•Increasing credibility and securing recognition
•Developing a positive attitude
•Being assertive at the workplace and the balance
•Taking up control at work
•Selling your ideas to people around you
•Managing Working Relationships at all levels
•Conflict management skills
Module 4: Customer-Centric Mindset
•Serving internal and external clients, vendors and customer
•Understanding the needs
•Eliminating services barriers
•Effective ways to build rapport
•Providing excellent customer service
•Becoming the face of your organization
•Handling complaints diplomatically
Module 5: Office Technology
•Office Technology: Introduction
•Overuse and Misuse of technology
•Office layout and ergonomics
•Desk Management
•Heading towards a paperless system
•Using office technology to the fullest
•Information and Data Management
•Presentation of statistical information
Module 6: Event and Travel Management
•Travel Arrangements
•Events and Meeting Management
•Business Correspondence
•Filing and Documentation Management
•The paper flow system
•Basic Accounting Skills
•Basic Computer Skills
Module 7: Business Meetings
•Organizing objective oriented meetings
•Elements of effective meetings
•Coordination and Organizing meetings
•Preparing meeting agendas
•Controlling time
•Identifying meeting challenges
•Maintaining the minutes of meetings
Module 8: Time Management
•Managing time effectively
•Identifying and eradicating time wasters
•Setting SMART goals and priority levels
•Measures and parameters to control effectiveness
•Planning time for self and others
•Maintaining time logs and improvising on use of time
Module 9: Telephonic Skills as an Office Administrator
•Using the telephone the most productive way
•Professional Telephone Etiquette and behavior
•Principles for good and effective listening
•Steps in professionally handling a business call
•Use of phone applications
•Handling difficult callers
•Understanding common phone problems
Module 10: Emotional Intelligence
•Emotional Intelligence: True sign of corporate maturity
•Principles of emotional intelligence
•Building your self-confidence
•Facing and dealing with difficult situations
•Handling requests by multiple managers and organizing the workload
•Integrating emotional intelligence with office management
•Techniques to become practical and responsible as an Administrator
******For Registration & Information******
Whatsapp: O3O3553O865, O3O3553O865, +92 3219606785, 3035530865
Please Call: +923315145601, 03495021336
Website: www.ipatsedu.com || http://courses.ipatsedu.com || http://diplomas.ipatsedu.com Email: ipatsedu@gmail.com
IPATS Government recognized Education Institue RawalpindiCourse In Islamabad
Institute of Professional and Technical Studies (IPATS ) Head Office: 2nd Floor, Yasir Plaza, Near Chatri Chowk, Khanna Pull, Qadeer Road, Rawalpindi, Islamabad
Contact Office: 03219606785, 03035530865, 0331-5145601, 0349-5021336
Email: ipatsedu@gmail.com Website: www.ipatsedu.com || http://courses.ipatsedu.com || http://diplomas.ipatsedu.com || http://courses.ipatsedu.com || http://diplomas.ipatsedu.com
