- June 7, 2023
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A hotel management course is a type of educational program created to provide students with the information and abilities they need to be successful in the hotel and hospitality sector. Many hotel management-related subjects are covered in the course, such as hotel operations, guest services, marketing and sales, human resources, and finance. Depending on the school giving the course, its length may vary, although it often lasts from a few weeks to many years. Candidates may need to have a high school diploma or the equivalent to enroll in the course, which is offered as a certificate, diploma, or degree program.
Both academic and practical elements are often included in the hotel management course. Hotel operations, hotel marketing, hotel finance, and hotel legislation are all topics covered in the theoretical portion of the course. The practical portion, on the other hand, emphasizes practical instruction and gives students the chance to apply what they have learned to actual hotel situations.
Graduates of the hotel management program may find work in a variety of positions in the hotel and hospitality sector, including those of hotel manager, guest services manager, sales and marketing manager, and manager of food and beverage operations. They could work in resorts, hotels, dining places, cruise ships, or other hospitality-related businesses. In summary, the Hotel Management Course is a useful educational program that equips students to be successful in the hotel and hospitality sector. It gives graduates the knowledge and abilities needed to efficiently manage hotel operations, deliver first-rate guest services, and stimulate revenue development. It also provides a solid basis for a career in hotel management.
The overall framework of subjects normally taught in a hotel management course is as follows:
Hospitality and tourism are considered to be the largest and most thriving industry in the world that generates the highest income, as it is the largest industry and also offers more employment opportunities and a wider reach and prospects. We invite you to join the international team of dynamic travel agents and tour operators.
United College Diploma in Hotel Management is designed for those who wish to gain a huge advantage over the competition and significantly increase their employment potential. With no specific prior experience or knowledge required, the course content gradually introduces all the important building blocks of hotel management and instills advanced level skills, safety and industry-specific understanding.
The Hotel Industry, The Scope of the Industry, The Firm in the Hotel and Catering Industry, Hotel Management, Planning, Policy
Organization, The Nature and Purpose of Organization, The Mechanistic View of Organization, The Human Relations View of Organization, The Systems Approach to Organization, Organization Structure, The Informal Structure, Hotel Organization
Work Charts, Communication and Coordination, Staff Management, Monitoring Workloads and Work Procedures, Authority/Chain of Command, Career Structure
Sources and Storage of Information, Creating and Maintaining Information, Creating and Maintaining Control Systems, Types of Control, Production Control, Quality Control, Sales Control, Labour Utilization Control, Materials Control, Maintenance Control, Financial Control, Setting Standards and Corrective Action, Work Study, Organization and Methods
The Functions of the Front Office, Customer Service, Dealing with Grievances & Complaints, Understanding Communication, Conversation Development, Using the Telephone, Business Letters, Promotions and Customer Relations, Client Interpersonal Skills, Self Esteem & Reinforcement, etc
Service Equipment, Direct Purchase of Hire of Equipment, Linen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers, Linen Room Organization
Daily, Periodic and Planned Preventative Maintenance, Frequent Maintenance Problems, Safety, Furniture, Fittings, Managing Maintenance, Building Maintenance, Toilets and Locker Rooms
Tour desk, gymnasium, events (eg. Weddings, balls etc), In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities, Activities Management, Tourism
Types of Food Service (eg. Room Service, Bar, Restaurant, Coffee Shop etc), Kitchen Design & Equipment, Service Facilities, Food Service Management, Food Purchasing, Dealing with Complaints