Quality and consistency of products and services is a minimum expectation from customers, and despite a clear need for quality control (QC), there is a distinct lack of certified skills. This free Introduction to Quality Management course covers the various dimensions of “quality”, the seven quality management tools of effective quality management, and the basic Statistical Process Control (SPC) approach to product and service quality management.
This Quality Assurance and Control training course is designed to develop delegates’ quality assurance and control skills and provide them with the best practices they need to implement different types of quality programmes, including Total Quality Management (TQM), within their organisation. Quality assurance and control are an integral part of a quality management system that ensures that the delivered product or service meets the customer’s expectations.
Quality assurance and control systems provide guidance to an organization on policies, methods and best practices to strive for excellence in all that they do. Quality management is a leadership practice that has a positive impact on the entire work environment. Effective leaders build strong foundations that enable them to develop truly engaged employees with high morale and improved performance, providing opportunities for employee participation, problem solving and teamwork, creating a level of motivation within each employee.
This GLOMACS training course focuses on the following topics:
Quality management as a basic business strategy
Cultural transformation to successfully implement best practices for quality assurance and control.
At the end of this quality assurance and control training, delegates will be able to:
Define the main benefits to the organization of Total Quality Management
Understand the impact of leadership in supporting quality management systems
Develop measurement and improvement processes for quality assurance and control
Describe how TQM can be implemented in their workplace
Identify useful quality improvement techniques for continuous improvement
Discuss the importance of quality standards, models and awards (ISO, TQM, Malcolm Baldrige, EFQM, etc.)
International College of Technical Education.
Office No. 27, Second Floor, Maryam Shadi Hall Plaza
(Airies Plaza), Shamsabad, Murree Road,
Rawalpindi, Pakistan 46,000.
Contact: 051-6122937, 0311-5193625, 0092-335-4176949